If your question does not appear on the list below, please feel free to contact us at info@wavecrest.net.
Q1. Does Cyfin Reporter filter?
A1. Cyfin Reporter is not a blocking or filtering utility. It's designed to provide reports on your workforce's use of Internet and intranet Web sites. By analyzing the logfiles on your proxy server, firewall or caching appliance, Cyfin Reporter creates categorized reports on workforce Web activity. (NOTE: Wavecrest's CyBlock Web Filter products are combination blocking and reporting tools.)
Q2. How many and what kinds of reports can Cyfin Reporter produce?
A2. Cyfin Reporter's customizable reports can:
Cyfin Reporter's reports provide highly accurate, actionable information—not just raw data that requires extensive analysis before it can be put to use.
Q3. What is the difference between Cyfin Reporter and Cyfin Proxy?
A3. Functionally, the products are virtually identical. The chief difference between the two product editions is technical, i.e., the way in which they integrate into your network. Cyfin Reporter reads current proxy server, firewall or caching appliance logfiles, analyzing the data and generating categorized reports on user activity. Cyfin Proxy is a standalone solution that creates logfiles on its own, i.e., it does not need a separate proxy server, firewall or caching appliance.
Q4. Can Cyfin Reporter tell me how long somebody has been online?
A4. No, and be careful of products that say they can.
The reason is simple. The fact that a user downloaded a Web page to a browser doesn't necessarily mean that he or she was actually looking at that page while it was "open." After all, the user could have suddenly received a phone call, gone to lunch, attended a short-notice meeting, been interrupted by a colleague, or gone to the restroom. Also, users typically have more than one page "open" at a time, but only one is truly viewable, and there is no technical way to know which one.
When a computer user clicks on a URL, that action merely constitutes a one-time request for a document, and the "connection" with the server is immediately broken. There is no "session," no end-of-session, and no possibility of measuring duration.
Because of these variables, the default time for a Web page "visit" in reports has been set to 3 seconds. This is the approximate minimum amount of time it takes to load a Web page. Read more about the importance of reliable metrics when using Web-use monitoring software.
Q5. Can different Web policies be created for groups?
A5. Yes. Different Web policies can be created for groups and individual users. Customers can customize Cyfin Reporter to fit their Web policy whether they have a universal policy or multiple policies for different groups. A VIP group is also included in Cyfin Reporter's core grouping structure, and IDs placed in this group will not show up on any reports.
Q6. What protocols does Cyfin Reporter report on?
A6. Cyfin Reporter reports on http and https protocols, i.e., it covers Web-based protocols.
Q7. Does Cyfin Reporter do anything about spyware and phishing threats?
A7. Yes. Cyfin Reporter reports on categories with Web sites that are known security threats, e.g., spyware/ malicious, phishing/ fraud, hacking, and download sites. Social networking is another category with Web sites that are known for being high security threats to company networks. View the complete list of Cyfin Reporter's categories.
Q8. How is Cyfin Reporter priced, i.e., is it subscription-based, priced "per seat," etc.? And can I get a free trial?
A8. Cyfin Reporter is a licensed, subscription-based software service. Pricing is tiered, based on the number of people ("users") to be monitored. In general, the price-per-user decreases as the number of users goes up. Get a price quote and a free 30-day trial of Cyfin Reporter today.
Q9. What hardware specifications do you recommend, i.e., processor and memory?
A9. For optimal reporting performance, we recommend 1.5GHZ-3GHZ processor speed and a minimum of 1GB RAM. Once installed, you should set the product to use at least 512MB of that memory on the Setup - Memory screen. NOTE: Bear in mind that processor speed is the most important hardware factor affecting reporting speed. If you double the processor speed, the time to create a report is cut in half. Memory becomes increasingly important with larger logfiles.
Q10. Can Cyfin Reporter be remotely administered?
A10. Yes. While it can be administered from a server computer ("local" administration), it can also be administered from a separate, remotely-located client computer using Cyfin's Browser Interface. This design enables Cyfin Reporter to support local and/or remote administration. In addition, Cyfin Reporter's software can accommodate a wide variety of complex installation configurations, including those in heterogeneous environments with multiple servers.
Q11. Can Cyfin Reporter be installed on a machine other than my proxy server, firewall or caching appliance, e.g., on a desktop PC?
A11. Yes. Cyfin Reporter has no direct communication with the proxy server, firewall or caching appliance. Cyfin Reporter only requires access to the logfiles. The logfiles can be located on a local drive or a mapped network drive. UNC paths may also be used.
Q12. What devices and operating systems is Cyfin Reporter compatible with?
A12. View our list of compatible devices and operating systems. If your device is not on this list, please let us know. Most likely, we can add it.
Q13. What is the difference between the 30-day evaluation software and the purchased product? If I purchase the product, will I need to reinstall?
A13. The evaluation "mode" of Cyfin Reporter is the real product, not a special piece of evaluation software. The only difference between the evaluation mode and the licensed software is that actual URLs in adult content categories are not visible to trial users; however, reporting on activity in these categories is fully operational. Once the product is purchased, an Activation Key will be provided that will "turn-on" the product, and all categories will be active. No reinstallation is required.
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